Returns & Exchanges

The Getty Museum Store is dedicated to your satisfaction and accepts returns of most items in their original condition within 30 days of purchase. Whether you visited in person or shopped online, we strive to make the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or phone with your order number to receive a Return Authorization and a pre-paid shipping label.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your requested exchange within 7-10 business days.