Frequently Asked Questions
Everything you need to know about shopping with The Getty Museum Store.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the United States. International orders may take 2-4 weeks depending on the destination and customs processing.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unused condition. Please note that custom prints and clearance items are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the weight of the package and the destination.
Are the products in the store officially licensed?
All merchandise is curated or developed by the Getty. Many items are exclusive to our store and are inspired by the collections and exhibitions at the Getty Center and Getty Villa.
Can I track my order after it has been shipped?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.